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Both primary medical and mental health services are available at the CBOCs. Those Veterans in need of services not available at a particular CBOC are either referred to the Sheridan VAMC, another VA facility within VISN19, or are scheduled for fee basis care within the local community. For emergency care, all CBOCs activate the local 911 system and Veterans are taken to the local medical facility. Hours of operation are Monday through Friday, 8:00 am to 4:30 pm, excluding holidays.