An Entrepreneurial and Respected leader. Recognized throughout career for being a visionary leveraging an in-depth knowledge of operations, talent management, human resources, and customer experience in the healthcare, financial services, insurance, manufacturing, and retail industries.
Track record of successfully implementing large scale operations and human capital organizational change efforts across global organizations. Strong cross-functional industry background that has produced significant revenue growth, cost reductions, productivity gains, and increased market positioning. Demonstrated ability to interact effectively with and influence key decision-makers through a polished executive presence and consultative management style.
♦ Certified Six-Sigma Green Belt DMAIC Lean with Caterpillar Financial
♦ 2003 Malcolm Baldridge Award recipient with Caterpillar Financial
♦ Trained and certified in both W.H. Deming & Philip J. Crosby total quality management processes (TQM)
♦ Awarded 2007 Call Center Industry Product of the Year by Customer Interaction Magazine for CallCenterClassifieds.com®; a call center job board and information website
♦ Awarded 2008 Call Center Industry Product of the Year by Customer Interaction Magazine for Call Center Response®; a comprehensive program for call center human capital and talent management solutions
♦ Named a 2008 Hot100 Company in Tennessee by BusinessTN Magazine
♦ Selected as a top HR professional in 2007 by Workplace HR & Safety Magazine
♦ Interviewed and recognized as a rising entrepreneur by the Nashville Business Journal in January 2008
♦ Published and interviewed in industry publications and articles; have spoken or presented at 30+ conferences/tradeshows/seminars on subjects such as call center operations, talent management, six-sigma, and numerous other timely industry topics.